Technology Manager

I have spent my career in higher education technology across the non-profit sector, proprietary education, and public and private institutions, specifically focusing on help desk support and management; computer lab operations and management; and infrastructure design and implementation. Since 2014, I have been serving as the Technology Operations Manager for the Libraries at University of Wisconsin-Madison, where I manage services across multiple campus libraries, spearheading projects to ensure that the libraries remain in sight of what students, faculty, staff, and partners on campus need and want out of their educational institution’s library facilities.


Experience

University of Wisconsin-Madison Libraries

Technology Operations Manager
March, 2014 - Present

Managed technology support, infrastructure, and services, while supervising on-site technology staff at the Library Technology Help Desk and in learning spaces within Memorial, College, and Steenbock Libraries on the UW-Madison campus. In addition to general staff support, the supported library spaces include study rooms, computer labs, active learning classrooms, and general meeting spaces, in addition to managing the library website, study room reservation system, and other systems that assist in providing patron access to services offered by the libraries. Guided the formulation and implementation of policies, library space use, and integration of emerging technologies into the current library infrastructure.

Art Institute of Indianapolis

Senior Desktop Analyst
March, 2011 - November, 2013

Performed equipment and software evaluation, maintenance, and upgrade activities in a timely and efficient manner, so as to maximize usefulness and availability to faculty and students. Maintained updated inventory records on all equipment. Managed Help Desk student worker activities, which included scheduling of workers and communication of responsibilities. Performed as primary contact for partners and vendors for support and other contracted services.

Key projects:

IHETS

Applications Engineer
January, 2009 - March, 2011

Managed the Media Services Department for work with state agencies and higher education clients. Researched, designed, tested, and implemented media distribution, eLearning, and video conferencing platforms; setup and tested media encoders and in-house audio visual systems for various clients. Insured technical and functional designs met outlined customer requirements; trained customers in usage of various eLearning software implementations. Managed IHETS Help Desk, including On- and Off-Hours support for multiple higher education institutions in the state of Indiana, employing and training mixed full-time, part-time, and intern staff.

Key projects:

Apple

Mac Specialist
June, 2005 - January, 2008

Fulfilled the roles Mac Specialist and Inventory Control Specialist at Chicago’s flagship Apple Store, North Michigan Avenue, working an average of 35 hours a week while on summer breaks during undergraduate education. As Mac Specialist, supported costumers in their purchase and use of various Apple products. As Inventory Control Specialist, insured a daily, accurate count of store inventory, restocked the sales floor, and ran inventory as necessary for successful sales.

Valparaiso University

IT Fellow (Student Leadership Position)
January, 2006 - October, 2008

Supported computing activities of campus faculty and staff. Trained colleagues as necessary with regard to support duties and Apple Mac computers. Managed the student-run IT Help Desk. Created or insured existence of up-to-date technical documentation for all campus users.

Key projects:


Education

South University

MS in Information Systems and Technology, 2010 - 2012

The degree in Information Systems and Technology with a focus on Information Architecture and Design included coursework in web and media design, infrastructure planning, and information technology management.

Valparaiso University

BS in Mechanical Engineering, 2004 - 2008

The degree in Mechanical Engineering included coursework in design, technology, the sciences, and math. I have admittedly never used this degree directly (i.e. I have never been paid as a Mechanical Engineer), but the things I learned inform everything I do from how to learn to design methodologies and project management.


Published Media

EdTech Magazine, Spring Issue, 2018

SIGUCCS 2017 Presentation and White Paper, 2017

PSU MacAdmins 2015 Conference Presentation, 2015


Recognitions

Janet E Plato Award for Diversity, Equity, and Inclusion

UW-Madison IT Professionals Conference, June 2021

Emmy Award Nominee, Crafts: Technical Achievement

NATAS Lower Great Lakes Chapter’s Annual Emmy® Awards, 2011




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