I am a passionate and conscientious technology professional with over 15 years of experience in the higher education technology field at various levels; a seasoned appreciation for the benefits of collaboration and diversity, equity, and inclusion; and an enthusiasm to explore opportunities to extend my leadership, while continuing to produce beneficial change wherever I am.
I have spent my career in higher education technology across the non-profit sector, proprietary education, and public and private institutions, specifically focusing on help desk support and management; computer lab operations and management; and infrastructure design and implementation. Since 2014, I have been serving as the Technology Operations Manager for the Libraries at University of Wisconsin-Madison, where I manage services across multiple campus libraries, spearheading initiatives to ensure that the libraries remain in sight of what students, faculty, staff, and partners on campus need and want out of their educational institution’s library facilities.
Managed technology support, infrastructure, and services, while supervising an on-site and remote technology staff of up to fifty (50) at the Library Technology Help Desk and distributed library spaces. Oversaw support for physical spaces and assets, virtual platforms, and systems and structures that enable patron and staff access to library services. Guided the formulation and implementation of policies and procedures, integrations and innovations, and operational strategies.
Led equipment and software evaluation, maintenance, and upgrade activities. Managed up to ten (10) Help Desk student workers, including scheduling, training, and supervision. Managed partner and vendor relationships for support and other contracted services. Maintained inventory records for assets and equipment.
Led and managed the Media Services Department’s work with state agencies and higher education clients. Researched, designed, tested, and implemented media distribution, eLearning, and video conferencing platforms, training end users and ensuring solutions met customer requirements. Managed IHETS Help Desk, including On- and Off-Hours support for multiple higher ed institutions in the state of Indiana, supervising and training a team of fifteen (15) full- and part-time staff and interns.
Fulfilled the roles Mac Specialist and Inventory Control Specialist at Chicago’s flagship Apple Store, North Michigan Avenue, working an average of 35 hours a week while on summer breaks during undergraduate education. As Mac Specialist, supported costumers in their purchase and use of various Apple products. As Inventory Control Specialist, insured a daily, accurate count of store inventory, restocked the sales floor, and ran inventory as necessary for successful sales.
Supported computing activities of campus faculty and staff. Trained colleagues as necessary with regard to support duties and Apple Mac computers. Managed the student-run IT Help Desk. Created or insured existence of up-to-date technical documentation for all campus users.
The degree in Information Systems and Technology with a focus on Information Architecture and Design included coursework in web and media design, infrastructure planning, and information technology management.
The degree in Mechanical Engineering included coursework in design, technology, the sciences, and math. I have admittedly never used this degree directly (i.e. I have never been paid as a Mechanical Engineer), but the things I learned inform everything I do from how to learn to design methodologies and project management.
In 2022, I am participating in two leadership training programs. This should be a social experience, so I am writing about it. Check out the full list of posts in the series here.