The Sad State of Customer Satisfaction

But just like most people don’t buy Windows computers from a Microsoft Store, most people don’t buy Android phones from Google. For the majority of Windows and Android users, the user experience comes pre-cluttered with a confusing cacophony of attempts to steal your eyeballs. And, since those two platforms are used by more people than Apple’s, that means most of the people in the world go through their desktop and mobile computing lives like this.

Isn’t that sad? Self-destructive behavior usually is.

-John Moltz, All in one: Owning the experience is key to Apple’s customer satisfaction”, Macworld

How deliciously poignant.


Read, Think, Share, Repeat

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Friction

There is no better reason to not do something
There is no better reason to try
There is no better reason to fight
Against tyranny and strife

Removal is often the goal
Removal is often the challenge
Removal is often not enough
To completely fix what hangs in the balance

But it can bring about great change
But it can bring light
But it can bring great joys
In the darkness of the night

And so I live with friction
And so I live with what is hard
And so I live with what I love
But I stay upon my guard

Linked things

Linked things with Quotes

Linked things with Comments

Collected things

Book things

Forgotten things

Important things

Friction

There is no better reason to not do something
There is no better reason to try
There is no better reason to fight
Against tyranny and strife

Removal is often the goal
Removal is often the challenge
Removal is often not enough
To completely fix what hangs in the balance

But it can bring about great change
But it can bring light
But it can bring great joys
In the darkness of the night

And so I live with friction
And so I live with what is hard
And so I live with what I love
But I stay upon my guard

Linked things

Linked things with Quotes

Linked things with Comments

Collected things

Book things

Forgotten things

Important things

Friction

There is no better reason to not do something
There is no better reason to try
There is no better reason to fight
Against tyranny and strife

Removal is often the goal
Removal is often the challenge
Removal is often not enough
To completely fix what hangs in the balance

But it can bring about great change
But it can bring light
But it can bring great joys
In the darkness of the night

And so I live with friction
And so I live with what is hard
And so I live with what I love
But I stay upon my guard

Linked things

Linked things with Quotes

Linked things with Comments

Collected things

Book things

Forgotten things

Important things

Friction

There is no better reason to not do something
There is no better reason to try
There is no better reason to fight
Against tyranny and strife

Removal is often the goal
Removal is often the challenge
Removal is often not enough
To completely fix what hangs in the balance

But it can bring about great change
But it can bring light
But it can bring great joys
In the darkness of the night

And so I live with friction
And so I live with what is hard
And so I live with what I love
But I stay upon my guard

Linked things

Linked things with Quotes

Linked things with Comments

Collected things

Book things

Forgotten things

Important things

Friction

There is no better reason to not do something
There is no better reason to try
There is no better reason to fight
Against tyranny and strife

Removal is often the goal
Removal is often the challenge
Removal is often not enough
To completely fix what hangs in the balance

But it can bring about great change
But it can bring light
But it can bring great joys
In the darkness of the night

And so I live with friction
And so I live with what is hard
And so I live with what I love
But I stay upon my guard

Linked things

Linked things with Quotes

Linked things with Comments

Collected things

Book things

Forgotten things

Important things

Friction

There is no better reason to not do something
There is no better reason to try
There is no better reason to fight
Against tyranny and strife

Removal is often the goal
Removal is often the challenge
Removal is often not enough
To completely fix what hangs in the balance

But it can bring about great change
But it can bring light
But it can bring great joys
In the darkness of the night

And so I live with friction
And so I live with what is hard
And so I live with what I love
But I stay upon my guard

Linked things

Linked things with Quotes

Linked things with Comments

Collected things

Book things

Forgotten things