But the reason I’m reminded of the GM story is the old computing term about ‘eating your own dog food’. Nexus devices and ‘official Google’ devices are not Google’s dog food. They’re not what actual customers use.
I used a Samsung Galaxy S, called the Vibrant on T-Mobile, for a full two-year contract. I was unhappy with the phone six months in due to the lack of up-to-date software and support. Neither Samsung nor Google seem to care about long-term customer satisfaction and, it seems, Google employees don’t even know what the experience of a normal consumer is like. They are kept in a bubble, consisting of only the best version of Android: the stock version.
Posted: August 21, 2013
In 2022, I am participating in two leadership training programs. This should be a social experience, so I am writing about it. Check out the full list of posts in the series here.