[Jack Dorsey] was perfectly right in the sense that the word elides the obligation you should feel to a customer. However, an equal problem is the use of the possessive itself. You can think of people as users or customers - but they’re not yours. They don’t belong to you, and they may barely even care that you exist.

-Benedict Evans

Concise critique of Google’s recent moves away from the role of results provider towards a new role of landing page and social network.

In short: Google Glass points to a future with a more self-centered Google.

Posted: July 18, 2013

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