[Jack Dorsey] was perfectly right in the sense that the word elides the obligation you should feel to a customer. However, an equal problem is the use of the possessive itself. You can think of people as users or customers - but they’re not yours. They don’t belong to you, and they may barely even care that you exist.
Concise critique of Google’s recent moves away from the role of results provider towards a new role of landing page and social network.
In short: Google Glass points to a future with a more self-centered Google.