Details

When vendors focus on the big picture but also focus on the small details as well, they differentiate themselves from the market. By worrying about things no one else is worried about they find new ways to delight and provide value to their customers. Along the way, they change customers to fans and generate trust and loyalty. And that’s the important takeaway from what appears to be a minor product refresh but actually is something more.

Details, Details, Details. Why Apple’s MacBook Pro refresh matters more than you think « GartenBlog

Posted: April 13, 2010




In 2022, I am participating in two leadership training programs. This should be a social experience, so I am writing about it. Check out the full list of posts in the series here.

Featured Posts